FAQ

How much is Shipping/Delivery?

Please see our shipping page for current shipping and delivery costs.

How do I know which size to get?

We are obsessive about fit and want to make sure that you get the right size so please reach out at hello@dagnyscout.com with any fit queries. We'll make sure to point you in the right direction.

Can I place an order without registering?

Yes, you can check out as a guest. However, registering will save you time when you return to make additional purchases.

What if I forget my password?

Just go to the Log In page and select the "Forgot your password?" link.

Are your prices in USD?

All listed prices are in USD. If you are an international customer you will checkout in USD and the exchange rate will be set by your bank.

Where's my order?

We send you an email when your order is dispatched. Check there for your tracking number. Can't find it? Feel free to reach out at hello@dagnyscout.com. If you have any specific instructions for delivery you can add these on the cart page.

What if my items are damaged or incorrect?

We're really sorry if you have received a damaged or incorrect item.  Please reach out at hello@dagnyscout.com and we'll get your order fixed asap. 

How do I contact you?

We would love to hear from you! Please give us a shout at hello@dagnyscout.com. Or, if you have a press inquiry, you can get in touch at press@dagnyscout.com.

How can I work with Dagny?

We’re always looking for great people to join our team. Have a look at Current Vacancies, or send us an email with your CV and why you think you’re a great fit. to team@dagnyscout.com.

Where Is Dagny Scout Made?

Right now we're small. We have two manufacturers. One in the Garment District in the heart of Manhattan and one in Brooklyn, NY. Our fabrics come from some of the best performance fabric mills in the US, Europe and Asia. We're always on the lookout for the most innovative fabrics and the highest quality factories from around the world in our efforts to bring you the best product possible.

What’s Your Return Policy?

We accept returns up to 45 days after the original purchase date. We ask that items are returned unworn, unwashed and undamaged.

Please see our returns page for more information on initiating a return.

 

Have another question? Don’t hesitate to contact us at hello@dagnyscout.com.